• Water Damage FAQ

    Q. How long will it take my property to dry?

    A. A number of factors determine drying time including location and size of affected area, types of building materials, weather conditions and how quickly remediation services begin. Each situation is unique, however, most property takes approximately 3-5 days to dry.

    Q. How do I know when my property is completely dry?

    A. Our specialized equipment can accurately determine whether your items have been thoroughly dry.

    Q. Is water / flood damage covered by my insurance?

    A. Most insurance policies cover the cost of water damage mitigation. Carefully review your policy and contact your insurance agent to determine your coverage levels.

    Q. Can I restore the damage myself?

    A. The use of non-commercial equipment will not properly extract water from the affected areas and materials. It is important to properly dry water-damaged areas within 24-48 hours in order to prevent mold growth.

    Q. Do I need to move out of my home during the remediation process?

    A. Air movers and dehumidifiers create some noise. It is important that the equipment remains on, so if you find the noise to be disruptive, you might want to consider another place to stay.

    Q. Can I walk on the affected area during the remediation process?

    A. We recommend keeping foot traffic to a minimum. Wearing shoes is recommended for safety reasons.

    Q. Can my carpet and pad be salvaged after being exposed to water / flood damage?

    A. As an experienced restoration contractor, Aladdin can determine if your carpet and pad can be salvaged.

    Q. My hardwood floors are wet and buckled. Will they need to be removed and replaced?

    A. We use a specialized drying system which enables wood floors to dry efficiently. Because of hardwood’s density, the drying process can take three weeks or more.  Your insurance company can work with you to determine whether floors will need to be refinished or replaced.

    Q. What about sewage contamination?

    A. Most hard surfaces can be cleaned and sanitized. Porous materials affected such as drywall, insulation, particle-board, and paneling should be removed and disposed of.

    Q. How can I minimize the possibility of mold growth?

    A. Quick, appropriate drying techniques are the key to reducing microbial growth to help ensure the health of your family or employees.

    Q. Why should I use an IICRC- Restoration Company?

    A. The Institute of Inspection Cleaning and Restoration (IICRC) developed the standards for water damage mitigation. Certification assures that trained, experienced technicians are on the job site. Certified companies, such as Aladdin, know how to provide restoration services that protect your property and your family’s health.